CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@t-twinkle.com

or fill in our contact form:

 

FQA

01

 

DELIVERY POLICY 

T.TWINKLE provides worldwide delivery services through DHL express, allowing you to track the delivery progress. Insurance is also included, ensuring your precious gift yields flawless beauty once our T.Twinkle Box is unwrapped.

 

 

03

Shipping Cost 

Shipping costs vary depending on your shipping destination. Kindly check the final shipping cost on our check out page.

02

 

RETURN & EXCHANGE

 

 

All orders can only be exchanged or refunded in the rare case of craftmanship faults. As such, a returned order would only be accepted once it has been apporved in writing. 

 

Exchange for the same item in different sizes can be done within 14 days from the first delivered date.

 

However, the jewellery must not have been worn, altered, or damaged. And it has to be returned in its original condition.

 

Please contact our team by emailing info@t-twinkle.comfor any further questions.

04

05

What currency i pay in?

You are currently viewing the INTERNATIONAL version of our website.

All of our products you shop from the website will be charged in USD.

Can I track my order ?

 

Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

        Rescheduling your delivery for a nominated day

  • Placing your shipment on hold if you are away from home

  • Arranging to collect your order from a DHL service point

06

Which methods of payments can I use?

 

We accept Visa, MasterCard, American Express, Maestro and JCB cards. 

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to         T-TWINKLE.COM

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Email: info@t-twinkle.com   Phone: +66 61 852 5553,  +66 81 170 3887

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